Shipping policy

Thank you for shopping with SCOTT MURRAY. As a professional New Zealand-based online apparel retailer, we adhere to strict order processing and logistics management standards. Our core goal is to ensure all fashion clothing items undergo thorough quality inspections and standard packaging before dispatch, enabling stable, safe and timely delivery services for every customer order.

1. Order Processing Time

After successful order confirmation and payment verification, our team will complete merchandise sorting, quality checking and sealed packaging within 1 to 5 business days. Processing work only proceeds on regular working days, excluding weekends and official public holidays observed in New Zealand.
During peak shopping seasons and promotional events with surging order volumes, standard processing timelines may be slightly prolonged. We will issue timely email alerts to customers once noticeable delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all apparel orders are calculated based on package weight, size specifications and delivery destinations. The final shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment. Our store does not provide free shipping, shipping discounts or any logistics preferential benefits of any form.
The estimated delivery period for all standard apparel shipments is 15 business days. All delivery durations are approximate reference values and cannot be absolutely guaranteed. Actual delivery progress may be affected by logistics carrier scheduling changes, customs clearance efficiency, extreme weather, regional logistics restrictions and holiday closures, subject to real-time logistics conditions.

3. Shipment Confirmation and Order Tracking

Once your clothing order leaves our warehouse and is collected by the designated logistics carrier, you will receive an official shipment confirmation email containing your exclusive tracking number and dedicated logistics inquiry channels.
Tracking information will not be activated immediately after dispatch. In general, complete transit status and delivery tracking records will be available for customer viewing and inquiry within 24 to 48 hours after the carrier completes system scanning and data synchronization.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and valid recipient addresses and contact information during order checkout. Please double-check all delivery information to avoid delivery deviation, detention or package return issues.
SCOTT MURRAY shall not be liable for misdelivery, package loss or return costs caused by incorrect or incomplete recipient information provided by customers. Any packages returned due to address errors will require customers to bear all return logistics fees and additional reshipping expenses for secondary delivery.

5. Lost or Damaged Packages

If your apparel package is missing, detained or confirmed lost during transportation, please submit a case inquiry with your valid order number to our customer service team within 3 business days after the expected delivery date.
If your received clothing products come with damaged packaging, fabric breakage, stains, extrusion deformation or other transit damage, please contact our support team within 24 hours upon package receipt. You must provide clear photographic evidence of both the outer package and defective items. Our team will conduct a comprehensive review and provide reasonable after-sales solutions promptly.

6. Apparel Care and Usage Notice

Each garment sold in our store is attached with exclusive material care labels and professional maintenance guidelines tailored to different fabric types. Customers are recommended to follow official instructions for daily wear, cleaning, drying, ironing and storage to maintain the fabric quality, color fastness and overall wearing effect of the apparel.
We do not undertake liability for product damage, shrinkage, discoloration, deformation and wear failure caused by unauthorized modification, non-standard cleaning methods, improper drying operations, artificial damage and other irregular usage that violates product care requirements.

7. International Shipping and Customs Notice

All cross-border international clothing shipments may be subject to import duties, commodity inspection fees and other related taxes in accordance with the trade policies and customs management regulations of the destination country or region.
All customs and import-related charges are independent of product prices and shipping fees, and shall be fully borne by the customer. These fees are not included in order settlement totals. Customers need to independently comply with local import rules and complete customs clearance procedures and fee payments.

8. Contact Information

If you have any questions or inquiries regarding our shipping policy, order processing and logistics delivery services, please contact us through our official service channels:
Trade Name: SCOTT MURRAY
Phone Number: +64 22 050 4129
Email: support@scottmurray.shop
Physical Address: 23 Ohira Place, Auckland, AUK 0612, New Zealand